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Meet Anna Hamp of EU Flight Delay in Arvada

Today we’d like to introduce you to Anna Hamp.

Anna, let’s start with your story. We’d love to hear how you got started and how the journey has been so far.
I was born and raised in Europe and moved to the U.S. in 2002 with my husband. We lived in California for the first 14 years, and our three children were born there. Then in 2014, we moved to Colorado and have been enjoying the Denver metro area since. My original profession is teaching, and I have taught English as a Second Language at numerous higher education institutions, including CU Denver, CU Boulder, and Red Rocks Community College.

The story of how I got started with my current venture is personal: when my kids’ and my flight from New York to Berlin was canceled in June of 2017, I had no idea that I could get compensated under European law. Thankfully, a kind European relative told me about EU regulation EC 261/2004 and helped connect me to a company that facilitates getting the compensation prescribed by law. By the time we got back to Colorado, I had close to $2000 from the airline in my bank account.

As I was sharing this story with my American friends, it became apparent that none of them had ever heard about this law or the possibility of getting compensated. So in the fall of 2018, I decided to launch the first (and so far, only) U.S.-based flight compensation company, EU Flight Delay, LLC. I partnered with the same European company that helped me get compensated a year earlier and that has also successfully secured compensation for thousands of other passengers, and now we work together to spread the word to American passengers and to help eligible travelers get the money they are entitled to under European regulation. I am excited to serve a growing number of travelers, educating them about their rights, and getting them compensated for delayed and canceled flights to or from Europe.

We’re always bombarded by how great it is to pursue your passion, etc – but we’ve spoken with enough people to know that it’s not always easy. Overall, would you say things have been easy for you?
No, things have definitely not been easy. The biggest challenge has been getting the word out to the right people: those that have traveled to Europe in the past few years. Being a relatively new small business, our advertising budget is limited. It is difficult to compete against some of the large European flight compensation companies that have dozens (or for one of those companies, hundreds) of employees and a large budget for advertising and social media. However, people that do find EU Flight Delay really like the fact that it is a small company that can offer very personalized customer service.

So let’s switch gears a bit and go into the EU Flight Delay story. Tell us more about the business.
I help American passengers get compensated for delayed and canceled flights to or from Europe. According to EU regulation, if a flight is delayed by more than three hours or canceled within 14 days of departure and the airline is responsible for the delay or cancellation, the passenger is entitled to compensation. The law pertains to all flights leaving from Europe and to European carriers flying to Europe. The amount of compensation depends on the length of the route and varies between 250 and 600 euros, but for all flights between Europe and North America, the compensation amount prescribed by law is 600 euros (or about 700 dollars) for flights delayed by more than four hours and 300 euros (or about 350 dollars) for flight delayed between three and four hours. This may sound a little complicated but the purpose of EU Flight Delay is to help passengers make sense of it all and to get them the compensation they are entitled to. I like to remind travelers that compensation can be claimed for years after a delayed or canceled flight.

What sets EU Flight Delay apart from other flight compensation companies is that it is an American small business. Clients and potential clients can reach me during American business hours and I personally respond to every inquiry. I listen to and work with people individually. I can send a check with the compensation amount and don’t need to ask for clients’ bank account info to transfer money. I work on a commission basis and get paid only if and when my client gets paid.

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1 Comment

  1. Howard DeLaCruz-Bancroft

    May 21, 2019 at 3:08 pm

    What a great idea and service to customers. Especially, for business flyers and people who are financially disadvantaged by the delays. Compensation isn’t just personal its business.

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