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Life, Values & Legacy: Our Chat with Carrie Horn of Highlands

Carrie Horn shared their story and experiences with us recently and you can find our conversation below.

Good morning Carrie, we’re so happy to have you here with us and we’d love to explore your story and how you think about life and legacy and so much more. So let’s start with a question we often ask: Who are you learning from right now?
Honestly, I learn from my clients every single day. Working so closely with small business owners and entrepreneurs gives me a front-row seat to what it really takes to build something from the ground up. I’ve learned how much passion fuels success. It’s not just a nice-to-have, it’s often the thing that carries people through the hard moments.

I’ve also learned that challenges are universal. Every client, no matter how established, faces unexpected hurdles. Watching how they navigate those moments has taught me resilience and creativity in my own work.

More than anything, my clients remind me of the importance of connection. Everyone needs a cheerleader, someone who can help manage the moving parts, and a confidant who listens and helps bring clarity. Those relationships — built on trust, collaboration, and shared goals — are what make the work meaningful. It’s human connection, not just strategy, that turns a working relationship into a true partnership.

Can you briefly introduce yourself and share what makes you or your brand unique?
I’m Carrie Horn, founder of Bold Story Marketing, a Denver-based boutique agency focused on strategic marketing, public relations, and events. After spending over a decade leading marketing and PR for Denver’s top media brands, like 5280 magazine, I launched Bold Story in 2020 to bring that same level of strategy, creativity, and insight directly to small businesses and nonprofits.

At Bold Story, we help clients uncover and tell their most authentic stories, whether through PR, branding, event activations, or integrated campaigns. Our approach blends data-driven strategy with the human side of marketing: deep listening, genuine connection, and creativity that inspires action.

What makes us unique is the way we work. We see ourselves as partners and brand champions, not just consultants. Every campaign we build is designed to strengthen relationships, spark engagement, and deliver measurable results. Over the past few years, we’ve helped clients raise hundreds of thousands of dollars for local causes, grow new audiences, and earn meaningful media coverage in Denver and beyond.

Ultimately, Bold Story exists to help brands tell their story, so that they not only stand out but truly connect with the community and their audience.

One of the projects I’m most proud of is our work earning media coverage for GALS (Girls Athletic Leadership School). GALS is such a special school. Each teacher makes meaningful micro-impacts every single day by empowering young women through movement, mentorship, and education. Our goal in supporting them has been to shine a spotlight on that daily work and connect it to the larger story: how shaping confident, capable girls today creates stronger leaders and communities tomorrow.

Earned media has been a critical part of that mission. It allows us to elevate their voice beyond the school walls and remind people that real change often starts small with intentional, everyday investments in the next generation. Helping tell that story, and watching the community rally around it, has been incredibly rewarding and exactly the kind of impact Bold Story exists to create.

Appreciate your sharing that. Let’s talk about your life, growing up and some of topics and learnings around that. What breaks the bonds between people—and what restores them?
In both my own business and in client work, I’ve been surprised by how often ethical dilemmas arise. Conflict is inevitable in any partnership, it’s part of working closely with other people who care deeply about outcomes. But I think what truly breaks bonds is dishonesty. When people aren’t transparent, or when money starts to cloud judgment, trust erodes quickly.

When relationships do fracture, I’ve found that three things can help repair them: owning mistakes loudly, offering genuine apologies, and giving people time. Those moments of humility and patience can rebuild more than just trust, they can deepen respect and restore the kind of human connection that makes working together meaningful in the first place.

What fear has held you back the most in your life?
Starting a business comes with instant imposter syndrome, self-doubt creeps in, and it feels unavoidable. The only way past it, for me, has been to work through it: show up, do the work, accept compliments without deflecting, celebrate wins, and learn quickly from mistakes. It’s scary to try something publicly that could fail and imagine what that might look like.

That’s why hitting the five-year mark in business matters so much. It means you kept going despite the fear, earned a kind of wisdom you can’t get any other way, and proved (to yourself most of all) that you belong in the room you built.

Sure, so let’s go deeper into your values and how you think. Is the public version of you the real you?
The public version of me is the real me more than you can imagine. It’s both my greatest strength and one of my biggest weaknesses that I’m very direct. What you see is what you get. I’m outgoing, I love connecting with people, and I like to say I “collect” them. Every client, collaborator, or new friend becomes part of the larger story of what I do.

That authenticity is one of the reasons my business works. I think people can sense that I’m genuine—sometimes to a fault—and that helps build real trust. I’m confident, bold, and a bit of a risk-taker, and I probably give off that energy right away. I truly love what I do, and I feel lucky to work with small businesses and passionate people every day who remind me why I chose this path in the first place.

Okay, we’ve made it essentially to the end. One last question before you go. What do you understand deeply that most people don’t?
I’ve come to understand how powerful it is to show up for people in small ways. It doesn’t have to be grand gestures. It’s going to the meeting in person instead of sending an email, remembering a birthday, showing up at a friend’s event, or following up with someone who’s going through a hard time. Those small acts of effort and care build trust, loyalty, and connection in ways that nothing else can.

I also believe deeply in the power of community and that it has to be built and maintained like any other relationship. It means hosting the Halloween party, making sure the block party happens every year, welcoming the new neighbor to the street. Community doesn’t just exist; it’s created by people who take the time to nurture it.

That same philosophy translates directly to business. With small business clients, I think about how to build their ecosystem, how to connect them to other like-minded brands, to their audiences, and to opportunities that help them grow. When you cultivate that kind of authentic, supportive community around a brand, it becomes something much bigger than marketing, it becomes a network of people who believe in each other’s success.

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Image Credits
Caleb Henry Wild Inc, Kalen Jesse Photography

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