Today we’d like to introduce you to Kristin Kleimann.
Kristin, please share your story with us. How did you get to where you are today?
Before entering the real estate industry officially, I spent more than 15 years as a communication consultant helping government agencies make complex information clear and usable. As part of my communication consultant work, I worked with the Consumer Financial Protection Bureau (CFPB) on the “Know Before You Owe” project to design new mortgage disclosures –the Loan Estimate (formerly the Good Faith Estimate) and the Closing Disclosure (formerly the HUD-1).
These mandatory disclosures were implemented in October 2015 and help consumers choose a mortgage that is right for them and then help consumers understand what, if anything, changed between the loan estimate and closing. They are also help consumers better use, compare, and understand complex mortgage information and terms. The disclosures have been called “understandable,” “transparent,” and “fair.” After working on these forms, I decided to get my real estate license, in part, because I knew I could help my clients better navigate the complex real estate buying and selling process by making it simple, transparent, and personalized. For me, getting my clients into the right house with the right mortgage is a core value.
Has it been a smooth road?
The real estate industry, market, and even the forms we use, are constantly changing and evolving. This is part of what makes being in the industry both exciting and challenging. That said, it requires constantly educating yourself on national, state, and local changes, so you can best serve your clients. I read — a lot.
We’d love to hear more about your work.
I’m a lover of Colorado and Denver, especially when it comes to art, design, food, nature, entertaining, family, and travel. In both my work and home life, my focus is often research and education. I enjoy learning and then sharing useful, usable, and relevant information, with my clients and friends.
I give my clients my full attention and love working hard for them. My clients appreciate my knowledge, expertise, and quick response. It makes me happy to make my clients happy.
How do you think the industry will change over the next decade?
The real estate industry is ever evolving and changing.
For instance, in a hot real estate market like Denver, it can sometimes be challenging if a client needs to sell a home before they can buy another. The emergence of i-Buyers (like Zillow Instant Offers, OpenDoor, etc.) can help streamline the selling process by giving sellers the cash they need to purchase a new home quickly. While many of the i-Buying companies have some initial requirements with homes, (some want homes less than 25 years old, or won’t purchase any over a certain amount, etc.) it can be a good option for some clients. Someone thinking of using this model will definitely need to compare cash offers and the costs associated (some charge a “service fee” that is greater than a full-commission;), along with other pros and cons, against the net proceeds they would come away with if they had used a full-commission real estate agent/broker.
The real estate industry will continue to evolve quickly as technology improves and disruption occurs. The client experience will be paramount. A smart agent will need to know how to adapt, or risk obsolescence.
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